Customer Service Representative, Part-Time

Position at a Glance:

• Location: Remote
• Compensation: a competitive salary
• Company: Hirenivora
• Position: Customer Service Representative, Part-time
• Start Date: Immediate openings available

 

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Description: ? The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. ? Ensure that the highest level of service is provided no matter what the question or concern. ? Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. ? Maintain a high accuracy level by providing complete and accurate information at all times. ? Document notes of each call to ensure all information is saved correctly. ? Abide by all Customer Service Goals as set by the Manager of the department. ? Ensure adherence of Customer Service metrics. ? Handle call backs and escalations: Escalate calls to the necessary department when appropriate. ? Make callbacks to customers as needed. Requirements: ? 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. ? High school diploma or GED ? Excellent verbal and written communication skills are required. ? Qualified candidates should have a professional phone voice. ? Must possess good, basic computer and typing skills. ? Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook) Benefits: ? Insurance Benefits ? 401(k) Match ? Wellness Incentives ? Growth Opportunities ? Paid Time Off + Holidays ? Amazing In-Office Culture Apply!

 

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