Customer Service Representative (Email & Chat Support ? America Time Zone)

This position is easy to learn and perfect for a first job. Customer Service Representative! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.

 

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We are looking for a reliable and proactive Customer Service Representative to assist our customers via email and live chat. The ideal candidate must be available to work during U.S. business hours and ensure all inquiries are responded to within 24 hours. Key Responsibilities: Respond to customer inquiries via email and/or live chat in a timely, friendly, and professional manner Ensure all messages are answered within 24 hours Provide accurate information regarding products, orders, shipping, and returns Handle order issues including cancellations, exchanges, and refunds Work with the internal team to resolve issues and improve customer experience Maintain organized records of all customer interactions Ensure a consistently positive and helpful customer service experience Requirements: Experience in customer support, preferably in an e-commerce setting Excellent written communication skills in English Familiarity with tools such as Shopify, Gorgias, Zendesk, Freshdesk, Gmail, etc. Ability to multitask and resolve problems efficiently Must be dependable and available to work during America time zones (EST) Working Hours: 2 to 3 hours per day Employment Type: Part-time Response Time Expectation: All inquiries must be responded to within 24 hours Start Date: Urgent required

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.