Customer Service Representative - After Hours (REMOTE - US Hours)

Role Snapshot:

• Start Date: Immediate openings available
• Location: Remote
• Company: Hirenivora
• Compensation: a competitive salary
• Position: Customer Service Representative - After Hours

 

---

 

This a Full Remote job, the offer is available from: United States Our Client based in the US is offering Elderly Home Based Care and various other services. They are seeking a Customer Services Representative to join their after hours team. Fully remote position but based in South Africa. The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day. Responsibilities ? Answer all incoming calls. ? Resolve client and nurse queries that are within the scope of after-hours. ? Provide timely responses to queries that come in our texting platform. ? Notify clients and replace caregiver callouts as necessary. ? Confirm caregivers 1-2 hours before shift start. ? Perform initial intake for callers potentially interested in services. ? Document all scenarios on our platform, as well as update caregiver schedules as needed. ? Non-urgent Admin projects if time allows. Requirements Skills ? Fluent in English ? Compassionate and confident ? Responsible and reliable ? 10+ years? work experience in customer service + office duties. ? Adaptable and flexible regarding work hours ? Impeccable phone and computer skills ? Staffing and/or health care experience ? Experience working remotely and independently to the USA. ? Quiet and professional work-from-home environment ? Remotely set up with Wi-Fi and load-shedding back-up This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score. Apply!

 

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!