Customer Service Associate IV

Your next great career move starts here. We're looking for a Customer Service Associate IV! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

---

 

Description: ? TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. ? They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE?s products or services. ? They may promote and sell our company's products or services as well as investigate and resolve customer complaints. ? A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. ? Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required. ? Investigating credit and debit requests and queries to issue credit/debit as necessary. ? Answering technical queries from customers using online technical references and to offer alternatives using available resources. ? Driving corrective actions and improvement projects that will raise customer satisfaction levels. Requirements: ? Typically requires 4 or more years of related work experience ? Requires high school diploma ? Completion of an AA degree or equivalent is preferred Benefits: ? A comprehensive benefits package including health insurance ? 401(k) ? disability ? life insurance ? employee stock purchase plan ? paid time off ? voluntary benefits

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.