Chat Support Agent

Ready to make a real impact? We're hiring a Chat Support Agent! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

 

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We are seeking customer support clerks, someone who enjoys interacting with customers, hard working, reliable, team player and someone who is willing to learn, you will assist customers with inquiries, resolve issues, and ensure a positive experience with our services. Responsibilities ? Act as the main point of contact for our customers through phone, chat and email. ? Respond to customer inquiries via phone, email, and chat in a timely and professional manner. ? Answer Incoming calls and direct them to appropriate department. ? Provide excellent customer service to existing customers and new prospects. ? Maintain detailed records of customer interactions and transactions using our computerized system. ? Address and resolve customer complaints empathetically and professionally. ? Service of Existing customer policies and quoting of new policies. ? Be able to effectively communicate with our customers and relay information as needed. ? Customer retention. ? Accurately document and resolve customer service issues. Skills ? Be able to multitask in a fast paced environment. ? Be able to handle large interaction volumes. ? Be punctual. Please apply ASAP as we are looking to fill this role now! Job Types: Full-time, Part-time Pay: $23.82 - $30.91 per hour Benefits: ? 401(k) ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Vision insurance ? Work from home Shift: ? 4 hour shift ? 8 hour shift ? Day shift ? Evening shift ? Morning shift ? Rotating shift ? Split shift People with a criminal record are encouraged to apply Education: ? High school or equivalent (Required) Experience: ? Customer support: 1 year (Preferred) Location: ? California (Preferred) Work Location: Remote

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.