Call Center Agent

Key Job Details:

• Start Date: Immediate openings available
• Location: Remote
• Company: Hirenivora
• Position: Call Center Agent
• Compensation: a competitive salary

 

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Position Summary A successful candidate will be detail oriented, have excellent customer service skills, and be able to use thinking and reasoning to solve a problem independently on the phone and all other service channels. ESSENTIAL FUNCTIONS ? Professional and courteous internal and external customer interaction. ? Open new accounts, have a working knowledge of account ownership and account classifications. ? Complete account maintenance. ? Troubleshoot online banking issues. ? Answer inquiries by clarifying desired information; researching, locating, and providing information. ? Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. ? Fulfills requests by clarifying desired information and completing transactions. ? Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services. ? Updates job knowledge by participating in educational activities. ? Assist in projects assigned to the solution center. ? Complete other duties as assigned. REQUIRED SKILLS AND ABILITIES Computer Skills: Intermediate computer skills required as well as the ability to use multiple applications at one time. Education: High School Graduate or General Education Degree (GED) Character Core Competencies ? Attentiveness- Concentrating on the person or task before me. ? Availability- Willingness to change my schedule and priorities to meet a need. ? Compassion- Helping those in need. ? Cooperation- Understanding others so I can effectively work with them. ? Dependability- Fulfilling commitments even in the face of difficulty. ? Diligence- Focusing my effort on the work at hand. ? Enthusiasm- Expressing interest and excitement in what I do. ? Flexibility- Adjusting to change with a good attitude. ? Honesty- Being truthful in what I say and do. ? Punctuality- Showing respect for others by doing the right thing at the right time.

 

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