Bilingual Spanish/English Customer Service Representative Remote, Overnight

This role is a stepping stone to great career achievements. We need a Bilingual Spanish/english Customer Service Representative Remote, Overnight! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.

 

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About the position The Bilingual Spanish/English Customer Service Representative is a remote position focused on providing exceptional customer support for internet-related issues. This role involves troubleshooting, managing customer inquiries, and ensuring high-quality service in a 24/7 call center environment. The representative will work overnight shifts and rotating weekends, utilizing various tools to assist customers effectively. Responsibilities ? Provide timely and professional assistance to customers experiencing technical difficulties related to internet services. , ? Respond to chats, support tickets, and emails efficiently, helping customers resolve connectivity and account issues. , ? Offer step-by-step troubleshooting for internet and device-related problems. , ? Use Fresh Desk to log and track customer interactions and manage inquiries within service level agreements (SLAs). , ? Access and update customer accounts using Sonar CRM and utilize networking tools for support. , ? Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for complex troubleshooting. , ? Participate in quality assurance activities to improve customer service. Requirements ? Bilingual (Spanish/English) required. , ? 3+ years of customer service experience, preferably in a call center. , ? Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM). , ? Strong written and verbal communication skills. , ? Ability to work overnight shifts, weekends, and rotating schedules. Nice-to-haves Benefits ? Paid training , ? Temp-to-hire opportunity based on performance

 

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