Admin Processor - ADT Health

Our team is expanding! We have a new opening for a Admin Processor - ADT Health! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.

 

---

 

What You'll Do: ? Process all health referral orders. ? Assist with scheduling and coordinating installations. ? Answering incoming and make outgoing phone calls. ? Ability to learn and understand multiple ADT support systems. ? Work various MMB action queues daily. ? Perform contracting and compliance tasks as assigned. ? Other job duties and business tasks based on manager?s discretion. Provisioners: ? Multi system data entry (Salesforce, Companion Web, IT3, Oracle) for account building in ADT systems. ? Picking, packing, and programming equipment for direct-to-consumer shipping. ? Phone work (inbound and outbound) to confirm information and customer need as well as schedule ADT techs for installation of Health products. ? Troubleshoot with ADT techs and help to resolve issues of end users. Sales Support: ? Internal and external customer support (billing updates and contract issues). ? Contract processing and scanning into DM System. ? Phones for switchboard and monitor phone queues for management. ? Detailed invoice prep and distribution for enterprise accounts. ? Open and distribute mail for department heads. ? Check posting and sending to lockbox. Send list to billing team. ? Enter Enterprise Sales in Salesforce, build quotes, and launch customer agreements for signature. Administrative Support and Billing: ? Perform multi system medical billing and Medicaid billing for health services (portal, spreadsheet to invoice, EDI file submission). ? Process claims timely and accurately and follow up with rejected and denied claims. ? Inbound and outbound calling support for agencies and clients in the Medicaid space. ? Account reconciliation for monthly billing. ? Posting incoming payments per account. ? Work with contracting team and regional field team to resolve billing issues. Contracting and Compliance: ? Establish new contract via bid, completing RPF, or completing request on agency portals (In conjunction with field RSMs) ? Maintain existing contracts via recredentialing or processing renewals upon agency requests. ? Perform desk audits on demand by government agency (required by Medicaid). ? Work with field service teams to ensure compliance and required training for ADT service techs. (Medicaid required background checks and training compliance for audits). ? Receive and track agreements from field installations, chase missing paperwork, and scan and save in DM client file. ? Manage field sales show schedule and supplies. Ship necessary tradeshow supplies to countrywide events when needed. Returns and Recovery: ? Verify account info and virtually log equip return in various platforms/programs (Excel, Informix, MASterMind, IT3, Oracle). ? Verify system swap completed correctly for replacements/conversions. ? Cancel and purge accounts, when applicable. ? Communicate equipment returns, as needed, prior to cancellation. ? Verify and request non-return charges be applied or reversed on accounts. ? Audit cancellations for accuracy and prep CXL file for submission to OnProcess. ? Work with OnProcess; review their performance metrics. ? SIM card deactivations (if equipment not returned). ? Account investigations based on a variety of internal requests. ? Work with third party recovery company on equipment collections and billing for non-returned equipment. What You'll Need: ? High school diploma or equivalent. ? 2+ years of office skills/experience. ? Ability to handle multiple tasks. ? High degree of accuracy. ? Strong communication and customer service skills. ? Ability to speak to customers on the telephone. ? Ability to be part of a team and to work independently. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.?

 

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!